Privacy Policy

PART 1: PRIVACY POLICY

At RJS Woodworking, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you interact with our business, website, and services.

1. What Personal Information Is Collected

We may collect the following personal information from you:

  • Contact Information: Name, email address, mailing address, and phone number.

  • Communication History: Text messages, emails, or notes from phone calls when you contact us for customer service or inquiries.

  • Website Data: IP addresses, cookies, and usage data when you visit our website.

2. How Personal Information Is Used

We use the information we collect to:

  • Provide, operate, and maintain our woodworking services.

  • Respond to your comments, questions, and customer support requests.

  • Send you administrative messages, updates, and service announcements.

  • Send you text messages (SMS) regarding your account, inquiries, or services, provided you have given us explicit consent to do so.

3. Who Personal Information Is Shared With

We do not sell or rent your personal information. We only share your data with trusted service providers who help us run our business (such as our communication or hosting platforms), and only to the extent necessary for them to perform their services.

4. SMS Consent and Third-Party Sharing

We maintain strict privacy controls regarding your mobile information. SMS consent and phone numbers collected for text messaging purposes are not shared with third parties or affiliates for marketing or promotional purposes under any circumstances.

PART 2: SMS TERMS & CONDITIONS

By providing your phone number and opting into communications with RJS Woodworking, you agree to the following mobile messaging terms:

1. Types of Messages You Can Expect

When you opt into our text messaging service, you can expect to receive transactional and informational messages related to your business with us. These include:

  • Appointment reminders and scheduling updates.

  • Order alerts, design confirmations, and project status updates.

  • Account notifications and project follow-ups.

2. Messaging Frequency

Messaging frequency may vary depending on your interactions with us and the scope of your woodworking projects.

3. Carrier Charges

Message and data rates may apply for any messages sent to you from us, and to us from you. Please contact your mobile service provider for details on your text plan.

4. How to Opt-Out

You can cancel the SMS service at any time. To opt out at any time, text STOP. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you explicitly opt back in.

5. How to Get Assistance

For assistance, text HELP or visit our website at rjswoodworking.com. You can reply to any text message with the keyword "HELP" to receive support instructions, or contact us directly through our website contact channels.